All orders placed via this website will be managed by our distribution partner, CLF Distribution, on our behalf. You will receive email confirmation letting you know when your order has been received, and when the order is being processed, and then shipped.
Which courier will deliver my order?
All UK and EU orders are shipped using our preferred couriers. Our Express courier deliveries can take place between Monday and Saturday.
When will my order be despatched?
Orders placed before 10am on working days (Monday to Friday) will be processed and despatched by CLF Distribution the same day (excluding bank holidays). All orders placed over the weekend will be despatched on the following Monday. Once the order has been despatched you will receive tracking information from the relevant courier. Please ensure that you have the order delivered to an address where someone is available to sign for the delivery.
When will I receive my order?
The majority of our UK orders are delivered within 2-3 working days if your order is placed before 10am Monday-Friday, although some consignments may take a little longer. All EU deliveries generally take 3-7 days from time of despatch, but this again may take longer depending on the destination.
How much will my delivery cost?
Postage cost varies depending on the location and also the size of the order. The shipping cost will be calculated at the checkout once you have entered your shipping address. The maximum size for orders may vary per country.
Delivery is FREE for all mainland UK orders over £35.
Orders shipped outside of the UK may be subject to import duties and taxes. Please note that the customer will be responsible for any costs incurred.
If the customer does not pay the import duty/tax on time, the customers shipping fee will not be refunded when the order is returned.
Returns Procedure:
We hope you are pleased with your purchase of products. If you are not satisfied with the goods supplied and wish to return any items bought from us then we will be happy to make a refund, as long as the product is unopened and in its original condition. Please let us know, in writing, the reason for the return and any returns should be made within a reasonable time (please try and return goods within 14 days).
If you wish to change or cancel your order then you should notify our Distribution Partner, CLF Distribution in writing of your intentions. Contact CLF for our returns address and instructions:
email: customerservices@clfdistribution.com
Following receipt of the goods by us we will be happy to accommodate changes where possible or you will receive a full refund, less any return delivery and/or collection charges, within 30 days of giving us your notice to change or cancel.
Import VAT of 20% is automatically added to orders for all European based customers. The checkout procedure is explained below:
Your cart / basket - The price displayed at cart stage is UK based pricing.
Checkout > Shipping - The next stage “Shipping” is where you add shipping address and it then adds the carriage cost based on weight and shipping zone.
Checkout > Payment - At the payment stage import VAT for European based customers is added.
